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Order Cancellation You may request cancellation of an order by contacting us as soon as possible after placing it, using the details on our Contact Us page. Orders that have already been packed or dispatched may not be eligible for cancellation.
Ready-to-Buy and Collectible Items We are only able to accept returns for items that arrive damaged, defective, or significantly different from what was ordered. Please contact us within [e.g. 48 hours] of delivery with photos of the issue.
Customized Items — Non-Returnable, Non-Exchangeable Because customized items (personalized with your name, text, or photo) are made specifically for you, they are non-returnable and non-exchangeable in all cases except genuine damage or a mishap during delivery. The ONLY way we can process a return/exchange for a customized item is if you have a complete, unedited unboxing video showing the sealed package being opened for the first time. Please record this video for every customized order you receive — without it, we are unable to process an exchange even in case of damage.
Refunds - Cash on Delivery orders: approved refunds are processed via bank transfer or UPI to an account/UPI ID you provide. - UPI-paid orders: approved refunds are sent back to the UPI ID the payment was made from, or another UPI ID/bank account you provide, within [e.g. 5-7 business days] of approval.
Since we do not use an automated payment gateway, all refunds are processed manually by our team after review — we will keep you informed of the status by phone or email.
Non-Refundable Situations - Change of mind after a personalized item has been made - Delay caused by an incorrect address provided at checkout - Any customized-item damage claim without a supporting unboxing video
Contact To request a cancellation or refund, please reach us via our Contact Us page as soon as possible.